As the face of Customer Service of Hibbett Sports, the Customer Relations Specialist assists with the management and resolution of customer concerns and praises that are sent to the Hibbett Sports Corporate Office and / or to Third Party Customer Service agents. The Customer Relations Specialist must rely on extensive experience and judgment to plan and accomplish goals. The Customer Relations Specialist performs a variety of responsibilities as laid out below.
This is a temporary position. This position will be about 10 weeks and after that period work load will be reassessed.
Assists in the handling of customer interactions received at corporate. Handles customer related phone calls and emails professionally, addressing issues surrounding:
Assists in the handling of customer interactions received via social media. Handles contacts professionally, addressing issues received via:
Assists in the management of the compilation and distribution of Customer Relation trends.
A bachelor’s degree in the area of specialty is preferred; and/or a minimum of 1 - 3 years of experience in the field or in a related area.
The Customer Relations Specialist should be familiar with a variety of the concepts, practices and procedures of store operational and service performances.